At Chatpata Shikarpuri Achar, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help!
1. Return Eligibility
You may return items within 2 days from the date of delivery for a full refund or exchange, provided the following conditions are met:
- The item is unused and in its original packaging.
- The return request is made within the specified return period.
- Proof of purchase (receipt or order confirmation) is provided.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods (e.g., fresh achar).
- Items that have been opened or used.
- Gift cards or promotional items.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Contact Email] or [Insert Phone Number] to request a return authorization.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us at the address provided by our customer service team. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 2 business days .
5. Exchanges
If you would like to exchange an item for a different size or flavor, please contact us at [Insert Contact Email] for assistance. We’ll guide you through the exchange process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions about our Returns Policy, please reach out to us:
- Email: info@chatpatashikarpuriachar.com
- Phone: +923032299977
Thank you for shopping with Chatpata Shikarpuri Achar!
